Frequently Asked Questions

$49.99 per consultation. We accept all major credit and debit cards. There are no hidden fees and no insurance required.

We currently do not accept insurance. Our $49.99 flat fee is often lower than a typical insurance copay at urgent care, and there is no claim, no paperwork, and no waiting for reimbursement.

Telemedkiosk is available 24 hours a day, 7 days a week, 365 days a year — including all holidays. As long as you have internet access, you can book and complete a consultation from anywhere.

Telemedkiosk is designed for non-emergency medical conditions only. We can often substitute for a doctor's office, urgent care, or ER visit for common conditions. We are not a replacement for your primary care doctor. For life-threatening emergencies, call 911 or go to your nearest emergency room immediately.

Yes. Telemedkiosk is fully HIPAA-compliant. Your personal health information is encrypted, protected, and never shared without your consent. Our platform meets all federal requirements for telehealth privacy and security.

Yes. When booking, select the "hearing impaired" option. Your clinician will communicate with you via our secure, HIPAA-compliant live chat — similar to a text message conversation.

No. All consultations are conducted via a secure link sent to your phone or email. No app download is required. You only need a smartphone, tablet, or computer with internet access.

Currently licensed in Richmond, TX (77406). We are continuously expanding our state coverage as we onboard new clinicians.